I’m not a jerk. At least I don’t think so. I’ve been doing web design as a part-time business for years. As I’ve moved into the domaining space, I’ve decided to focus on only my existing clients and not pursue new ones. There are many reasons for this, but one of them is the headache that comes along with some of the clients I’ve worked with in the past. I say “some” because most people are great to work with. But it’s those few that just make life so miserable that, if I could go back in time, I would rather drive a dinner fork through may hand than to take on these people as clients.
Several weeks ago, I made some updates for one of these difficult clients and had been waiting for payment. In a conversation a few days back, he wanted some new, unrelated changes. I won’t go into the details, but lets just say that his perception is that I should work for free, my time has no value, and name calling is a negotiation tool. When the conversation turned in this direction, I politely told him to keep the money he owed me and I would no longer be working with him. End of conversation. I fired him as a client!
It felt great! In fact, he contacted me several times via phone, email, and chat after that, telling me I couldn’t leave him hanging in that position. Really?
I’ve found that the difficult ones typically generate the least income and the most aggravation while taking up most of my time. The reality is that, in any business where you provide a product or service, it’s a mutual exchange. You are exchanging value in the form of a product or service to the customer who is providing value in the form of payment. Why focus on anything else?