There are many new TLDs floating around out there with people and businesses registering…
Interviews
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John Z Wetmore was born in a neighborhood in Minnesota with 6-foot-wide sidewalks. After…
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Blogging was a medium that Darren Rowse stumbled upon by accident in 2002 as…
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Steve Baik has been working in the SEO and Internet marketing industries since 2000.…
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U.S. Windshield Repair is a family owned and operated business located in Central Utah. …
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Mike Navarini is a no-nonsense internet entrepreneur from the San Francisco Bay Area. He’s…
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Farhad is the Founder and CEO of Naked Labs. Inspired by his life-long dedication…
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A couple of years back, a wrote a post about people who owned their…
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You certainly remember Jon Yau, don’t you? He’s the guy who talked his wife into…
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Howard Yeh is Chief Operating Officer and a co-founder of HealthCare, Inc., and oversees…
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Robert Savage, CEO of Track.com agreed to talk to me about the company’s keyword…
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CustomSong.com is a new service that makes custom music attainable for everyone. Basically, how…
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Wayne Gathright is a Real Estate Software developer and Internet Specialist with over 15…
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Roland LaPlante, Chief Marketing Officer of Afilias, spoke to me in the past about…
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Afilias began operations in July 2001 as the registry for the generic top-level domain…
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If you have been in the domain industry for any length of time, chances…
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Matt Hampton is originally from California but has lived on the east coast for…
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Howard Yeh is a founder, investor and president of ContactUs.com, Inc. (www.contactus.com). Additionally, Howard is a director at PeopleFund, an investment holding company making private investments out of proprietary capital, and actively managing a portfolio of early-stage and growth-stage companies. Prior to this, he co-founded HealthCare.com (renamed BrokersWeb, Inc.) in 2007, where he was COO and led online marketing. BrokersWeb is a leading pay-per-click marketing in the insurance vertical, and was named an Inc. 500 company for 2010 and 2011. BrokersWeb was acquired by Vantage Media in 2011.
Mike: What is the goal of ContactUs.com? What service do you provide to businesses?
Howard: Our goal with ContactUs.com was to make websites better at acquiring new users and customers, and make small businesses better at managing their sales funnels.
We started by saying to ourselves, “Most contact forms are really primitive.” The technology hasn’t changed much since the 90’s. Yet, the “Contact Us” function is a really important one for websites, particularly if the website serves as an online storefront for a business. Those aren’t just product inquiries coming in the form. They are inbound leads. And those aren’t just service requests coming in from the form. Those are valued customer relationships.
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The other day, I received a Twitter follow from GoForThe.com. The domain name seemed…
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Back in early 2011, I interviewed Lori Anne Wardi, now Vice President at .CO,…