Google SupportMike Sullivan
I thought it would be great to reference some information direct from Google on the value of keyword domains, so I headed over to the Google help center. Of course, after several minutes of searching and finding no results, I decided to call Google and ask the question directly. But wait…. there is no support number listed in the help center, at least not one that I could find. So back to Google for a search. I entered “Google Contact” and the first listing provided what I was looking for. It was www.google.com/contact/ (ok, maybe I should have thought of that first). And a phone number!! I’m in luck!!
After a messaging directing me back to the help center and some other suggestions, I was told to press “5” for customer service. After doing so, I was given three options 1- to add my site to the index, 2- delete the cached copy of a page from the index, or 3- other. My question seemed like “other” to me so I selected 3. The friendly recorded voice then told me that I Google does not provide live support.
Of course I wouldn’t just let it end so easily. I called back and dialed zero. I surprisingly, it actually led to a live person. I asked my question as directly as possible and was told something along the lines of “You can find an answer to that question in the help center.” When I explained that I tried and couldn’t find that information, I was told Google does not offer live support and the person on the phone could not provide the information.
Interesting… I wonder if other companies could survive with a support system in place similar to this?